Shipping policy
Last updated: September 30, 2026
At Gloweya, we want your order to reach you as quickly and smoothly as possible. Below you'll find everything you need to know about order processing, shipping, tracking, and delivery.
Order Processing
Orders are typically processed within 1–2 business days after your order is placed.
Business days are Monday through Friday and exclude weekends and U.S. public holidays. During sales, product launches, holidays, or other periods of unusually high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Shipping & Delivery Times
After your order has been processed, estimated shipping time is:
United States: 4–8 business days
This means most orders are expected to arrive within approximately 5–10 business days from the date of purchase, including processing time.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, holidays, or other transportation disruptions.
Shipping Costs
We offer free standard shipping on orders over $35.
Shipping options and any applicable charges for orders below $35 are displayed at checkout before you complete your purchase.
Where available, you may also choose insured shipping at checkout for additional shipment protection. Any coverage terms shown at checkout will apply to that service.
Order Tracking
As soon as your order ships, we'll send a shipping confirmation email containing your tracking number.
Please allow some time after receiving your shipping confirmation for the carrier to activate and update your tracking information.
You can also track your order through our Track Your Order page.
If your tracking information has not updated for several business days, please contact us at support@gloweya.com and we'll be happy to look into it.
Shipping Address
Please carefully review your shipping address before completing your order.
If you notice an error after placing your order, contact us at support@gloweya.com as soon as possible. We'll do our best to make the change before your order is processed, but we cannot guarantee that an address can be changed once fulfillment has begun.
Gloweya is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.
Delayed Orders
Although most orders arrive within the estimated delivery window, occasional carrier or transportation delays can occur.
If we become aware that we cannot ship your order within the timeframe we communicated, we will contact you with an updated estimate and, where applicable, information about your options.
If your order appears significantly delayed after shipment, contact support@gloweya.com with your order number so our team can investigate.
Lost or Damaged Packages
If your package appears to have been lost in transit or arrives damaged, please contact us at support@gloweya.com as soon as possible.
Include your order number and, for damaged deliveries, photos of the package and affected items where possible. We'll review the situation and help determine the appropriate next step.
If you purchased insured shipping, the coverage terms presented with that option at checkout will apply.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location and with household members or neighbors who may have accepted it.
If you still cannot find the package, contact the carrier and email us at support@gloweya.com so we can assist where possible.
Multiple Packages
In some cases, an order containing multiple products may arrive in more than one package. If this happens, you may receive separate tracking information for each shipment.
Fulfillment & Shipping Origin
Gloweya works with a third-party fulfillment partner to process and ship orders. Orders are currently shipped directly from our fulfillment partner in China to customers in the United States.
Gloweya remains your point of contact for all questions regarding your order, shipping, returns, or customer service.
Because orders are shipped internationally, shipments may be subject to customs processing. Any applicable duties, taxes, or import charges will be handled in accordance with applicable law and the information provided at checkout.
Questions?
If you have any questions about your shipment, contact us at:
Please include your order number so we can assist you as quickly as possible.