Return policy
Last updated: September 30, 2026
At Gloweya, we want you to feel confident trying our products. If you're not satisfied with your purchase, we offer a 30-Day Money-Back Guarantee subject to the conditions below.
30-Day Money-Back Guarantee
You may request a return within 30 days of receiving your order.
To start a return, contact us at support@gloweya.com with your order number and the product(s) you would like to return.
Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted or may experience processing delays.
Return Eligibility
To be eligible for a standard return, your product should be returned in its original packaging and in substantially the same condition in which you received it.
Because Gloweya sells skincare and personal-care products, we cannot accept returns of products that have been substantially used, emptied, intentionally damaged, or otherwise consumed beyond what is reasonably necessary to evaluate the product.
If you have opened a product and are dissatisfied after trying it, contact us within the 30-day period. Our team will review your request under our 30-Day Money-Back Guarantee.
We reserve the right to decline returns where there is evidence of misuse, abuse of the return policy, or excessive product consumption.
How to Start a Return
To request a return:
- Email support@gloweya.com within 30 days of delivery.
- Include your order number and the item(s) you would like to return.
- Briefly tell us why you would like to return the product.
- Wait for our team to provide the applicable return instructions.
Do not return an order to the address shown on the original shipping label unless our support team specifically instructs you to do so.
Return Shipping Costs
Unless your order arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges and optional shipping protection fees are non-refundable, except where required by applicable law or where the return is the result of an error by Gloweya.
We recommend using a trackable shipping service when returning an item. Gloweya cannot be responsible for return packages that are lost before reaching the designated return location.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or different from what you ordered, contact support@gloweya.com as soon as possible and include:
- your order number;
- a description of the issue;
- clear photos of the item and packaging where applicable.
Once we've reviewed the issue, we'll work with you on an appropriate resolution, which may include a replacement or refund.
If the issue resulted from our error or the product arrived damaged or defective, you will not be required to pay return shipping where a physical return is necessary.
Refunds
Once we receive and inspect an eligible return, we'll notify you by email.
If approved, your refund will be issued to your original payment method.
We aim to process approved refunds promptly. After a refund has been issued, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
If more than 10 business days have passed since we confirmed that your refund was issued, please contact support@gloweya.com.
The FTC specifically tells consumers to review the seller's refund policy and notes that processing/posting timing can also depend on the payment method. Consumer Advice
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, please return the eligible item according to this policy and place a new order for the product you would like instead.
This also keeps fulfillment much cleaner for us.
Bundles & Promotional Orders
Products purchased as part of a bundle, multi-buy offer, or other promotion may be returned within the applicable 30-day return period.
If only part of a discounted bundle or promotional order is returned, the refund may be adjusted to reflect the discount that applied to the items kept.
For example, if the original discount depended on purchasing a minimum number of products and the return causes the remaining order to fall below that requirement, the refund may be recalculated accordingly.
Dit onderdeel is voor onze Mix & Match 15%-bundle belangrijk. Anders kan iemand drie producten met korting bestellen en vervolgens één of twee terugsturen terwijl hij de volledige bundelkorting op het behouden product houdt.
Non-Returnable Items
For hygiene, safety, and fraud-prevention reasons, we cannot accept:
- empty or substantially used products;
- products intentionally damaged after delivery;
- items not originally purchased from Gloweya;
- gift cards, if offered;
- complimentary gifts or promotional items that were not separately purchased.
These restrictions do not limit any rights you may have under applicable law for damaged, defective, incorrect, or otherwise non-conforming products.
Order Cancellations
If you need to cancel or change an order, contact support@gloweya.com as soon as possible.
We'll do our best to accommodate your request, but we cannot guarantee cancellation or modification once an order has entered processing or fulfillment.
If the order has already been shipped, the normal return process applies.
Refused or Undeliverable Packages
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another delivery issue attributable to the recipient, any refund may be reduced by applicable shipping or return costs where permitted by law.
Please double-check your shipping information before completing your purchase.
Return Abuse
Our 30-Day Money-Back Guarantee is intended to allow customers to purchase Gloweya products with confidence.
We reserve the right to refuse returns or refunds in cases of suspected fraud, repeated or excessive returns, manipulation of promotional offers, or other abuse of this policy, to the extent permitted by applicable law.
Questions?
If you have questions about a return or refund, contact us at:
Please include your order number so we can assist you as quickly as possible.